Refund & Return Policy
Return Policy
We accept returns and exchanges under the following conditions:
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Timeframe for Returns:
- You can initiate a return or exchange within 7 days of receiving your order.
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Conditions for Return:
- The item must be unused, unwashed, and in the same condition as received.
- It should be returned in the original packaging with all tags and labels attached.
- Any item that has been altered, damaged, or does not match the original condition will not be accepted.
Return Process
To initiate a return, please follow these steps:
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Contact Us:
- Email us at support@chikansutra.cm with your order details and the reason for the return.
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Return Authorization:
- Once your return request is approved, we will provide you with instructions and the return address.
- Returns without prior authorization will not be accepted.
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Shipping the Return:
- Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
Refund Policy
Once we receive your returned item, we will inspect it and notify you of the status. If the return is approved, your refund will be processed, and the amount will be credited back to your original payment method within 7-10 business days.
Please note:
- Shipping fees are non-refundable.
- Refunds may take additional time to reflect in your account, depending on your bank or payment provider.